Delete Your Account helps you understand what happens when you use the delete account option in Connecti5. This option is available from the Settings section and is used when you no longer want to continue with your current account session in the app.
Use this guide before deleting your account so you can understand the effect of this action, what data may be cleared from the device, and what to do if you need permanent account deletion or data removal support.
What this page helps you do
This guide helps you understand where the delete account option is available, what confirmation steps appear, what happens after confirming, what data may be cleared locally, and when you should contact support for account or data deletion questions.
When should you use Delete Your Account?
Use this option only when you are sure you want to remove your current Connecti5 session from the device.
This may be useful when:
You want to stop using Connecti5 on the current device.
You want to clear your logged-in session.
You are switching to another account.
You want to remove locally stored app data from the device.
You are troubleshooting account access and need to start again from login.
If you only want to update your name or photo, use Edit Your Profile. If you are facing an issue with the app, use Contact Support or Send Feedback before deleting your account session.
Important note before deleting
The current delete account flow should be explained carefully.
According to the developer analysis, the current Delete Account action performs the same action as logout. It clears local data and tokens from the device and returns the user to the login screen, but it does not call a dedicated server-side account deletion API.
This means the action may remove your local app session, but your account data may still exist on the server unless Connecti5 has another backend process or support process for permanent deletion.
If you want permanent account deletion or full data removal, contact Connecti5 support.
How to delete your account session
Follow these steps:
- Open the Connecti5 app.
- Go to Settings.
- Scroll to the app or account section.
- Tap Delete Account.
- Read the confirmation message carefully.
- Tap Cancel if you are not sure.
- Tap Delete only if you want to continue.
- Wait while Connecti5 clears your local session.
- You will be redirected to the login screen.
After this, you may need to log in again if you want to use Connecti5.
What happens after confirming?
After you confirm the delete account action, Connecti5 may clear locally stored data from the device and remove your active login session.
The app may clear saved tokens, local provider states, and stored app data linked with the current session. The developer analysis also notes that some onboarding or tutorial flags may be preserved while account/session-related data is cleared.
After the process finishes, the app sends you back to the login screen.
What may still remain?
Because the current flow does not call a dedicated server-side deletion API, some account or profile data may still remain on Connecti5 servers unless removed through another backend process.
This can include data linked with your Connecti5 account, depending on the live backend and support process.
For full account deletion or data removal confirmation, contact Connecti5 support.
Before you delete
Before using Delete Account, check these points:
Make sure you are not deleting by mistake.
Download any invoices you need from Payment History & Invoices.
Check your active subscription from Subscription Plans.
Cancel your subscription separately if needed through Cancel Your Subscription.
Make sure you understand that app store subscription cancellation is not the same as deleting your account session.
Contact support if you want permanent data deletion.
Delete account and subscription
Deleting your account session from the app does not automatically cancel your app store subscription.
If you have an active subscription through Google Play or Apple App Store, you should cancel it separately from Cancel Your Subscription or from your store subscription settings.
This is important because subscriptions are usually managed by Google Play or Apple App Store, not directly by the local delete account action.
Delete account and invoices
If you need payment records, download invoices before deleting your local session.
Use Payment History & Invoices to check and download invoice PDFs.
If you delete your local session and then need invoices later, you may need to log in again or contact support.
Common problems and fixes
I tapped Delete Account by mistake
If the app returned you to the login screen, try logging in again with your registered email, mobile number, Google account, or Apple account.
If you cannot log in, contact support.
I expected my server data to be permanently deleted
Current delete flow may only clear local app data and session.
For permanent account deletion or full server-side data removal, contact Connecti5 support.
I deleted account but my subscription is still active
Delete Account does not automatically cancel Google Play or Apple App Store subscriptions.
Open Cancel Your Subscription and follow the platform-specific cancellation steps.
I cannot log in again after deleting
Check whether you are using the same login method and account details.
If you used email OTP, check the OTP inbox and spam folder. If you used mobile OTP, confirm that the mobile number is correct and that mobile OTP is available in your region.
Delete Account button is not responding
Close and reopen the app, check your internet connection, and try again.
If the issue continues, contact support and share a screenshot.
I want to remove all my data
Use Contact Support and clearly request account/data deletion.
Share your registered email or mobile number so the support team can identify your account.
I still see old data after logging in again
If the data appears after logging back in, it may still be stored on the server.
Contact support if you want it reviewed or removed.
Error messages you may see
You may see messages such as:
“Delete Account,” “Cancel,” “Delete,” or “Error during logout.”
These messages usually appear during the confirmation or local session clearing process. If an error appears, retry after checking your connection or contact support.
Important limitations
The current Delete Account action behaves like logout/local data clearing.
It may clear local tokens, app states, secure storage, and session data.
It may not permanently delete account data from the server.
It does not automatically cancel active subscriptions.
It does not replace the official support process for data deletion requests.
Some local onboarding or tutorial flags may be preserved.
If you need confirmed permanent deletion, contact Connecti5 support.
Still need help?
If you are unsure whether to delete your account, or if you need permanent account/data removal, contact Connecti5 support before taking action.
When contacting support, share your registered email or mobile number, whether you want local logout help or permanent account deletion, your device name, app version, and any screenshot if available.
Do not share passwords, OTPs, full payment details, or private information in public messages.
Related articles
Edit Your Profile, Privacy Policy, Subscription Plans, Payment History & Invoices, Cancel Your Subscription, Contact Support