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Cancellation Refund Policy

Last updated: April 2026

Free Tier: Evaluate Before You Commit

We offer a free tier allowing you to explore Connecti5's features before subscribing to a paid plan. This ensures you can make an informed decision about whether our service meets your needs.

Cancellation Policy

Subscribers may cancel their subscription at any time through:

  • Your account dashboard
  • Contacting our support team

Important: Your plan remains active until the end of the current billing period. Once the billing period ends, access to premium features is automatically revoked.

No Refund Policy

Connecti5 maintains a no-refund policy based on three principles:

  1. Transparency - The free tier enables informed purchasing decisions before you commit to a paid plan
  2. Fair Usage - Subscriptions grant access to paid features for the entire billing cycle, regardless of when you cancel
  3. Service Commitment - Resources allocated to deliver top-quality service are non-refundable

Exceptional Circumstances

We may review refund requests at our sole discretion in rare situations. If you believe your situation qualifies, please contact our support team with the relevant details for consideration.

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